rimba Casino & Sportsbook Data Care
This page describes what data we collect when you use rimba, how we protect it, and what rights you have over your information. We take data protection seriously because your account security, payment details, and gaming history are central to your experience on our platform. Our privacy practices are designed to be transparent and to comply with applicable data-protection regulations across the jurisdictions where rimba operates.
When you register a rimba account, deposit funds, place bets on live-dealer tables or sportsbook markets, or interact with our support team, we collect and store information necessary to provide our service. This includes your email, payment details, identity verification documents, betting history, and account activity logs. We use this data to process deposits and withdrawals, prevent fraud, comply with legal requirements, and improve your rimba experience.
We do not sell your personal data to marketers or data brokers. We do share limited information with payment processors, anti-fraud services, and legal authorities where required by law. This policy outlines our exact practices so you understand what happens to your information on rimba.
What Data We Collect on rimba
When you register a rimba account, we collect your email address and a self-chosen password. During account verification, we ask for your full name, date of birth, government ID number, and proof of residence (utility bill or bank statement). We use these details to confirm your identity and comply with anti-money-laundering regulations in the jurisdictions where we operate.
When you fund your rimba account, we collect payment information. If you use DANA, e-wallet, mobile banking, or local payment, we do not store your wallet passwords—we only record the transaction details (amount, timestamp, status). If you use bank transfer to online payment, e-wallet, mobile banking, or local payment, we generate a virtual account number linked to your rimba account and record each transfer received. We never store your actual bank account number or PIN.
When you play on rimba—whether you are betting on Liga 1, Piala Indonesia, live-dealer blackjack, roulette, or slots—we log every bet you place, every outcome, and every payout. This creates a complete gaming history tied to your account. We use these logs for dispute resolution (if you query a result), fraud detection (if unusual patterns emerge), and regulatory compliance.
We also collect technical data: your IP address, device type, browser, and session timestamps. This helps us detect account takeovers and optimize rimba performance for your connection speed. During holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, we may see increased traffic, so we monitor this data to maintain service stability.
rimba Does Not Collect Biometric Data
We do not request your fingerprint, face scan, or iris data. We use government ID photos only for visual verification that the ID matches your claimed identity.
How We Use Your rimba Data
We use your email to send account notifications, payment confirmations, and support responses. You can adjust notification preferences in your rimba account settings. We use your identity information to verify your account, prevent duplicate registrations, and comply with anti-money-laundering and tax-reporting rules in Indonesia and other jurisdictions where rimba operates.
We use your payment data to process deposits and withdrawals without manual intervention. Our systems match your rimba account to the payment method you selected, credit deposits automatically, and execute withdrawal requests. We retain payment records for seven years to support tax compliance and audit trails required by financial regulators.
We use your gaming history to resolve disputes. If you query a payout, we retrieve the exact hand history, video clip, or result record to confirm accuracy. We also use gaming logs to detect fraud patterns—for example, if someone attempts to log into your account from an unfamiliar location or a string of unusual bets appears, our system flags it and may lock your account temporarily pending verification.
We use technical data (IP address, device type, session logs) to maintain rimba security and performance. We block IP addresses associated with known fraud rings, we optimize server resources for peak traffic times, and we diagnose connectivity issues affecting your rimba experience.
Third Parties and rimba Data Sharing
We share your data with payment processors so they can execute deposits and withdrawals. When you use online payment, e-wallet, or mobile banking, those providers receive your rimba account ID, transaction amount, and timestamp—information necessary to complete the transfer. We do not share your full gaming history or betting results with payment processors.
We share data with anti-fraud vendors who help detect suspicious account activity and money-laundering patterns. These vendors may sit in different jurisdictions (the United States, European Union, or Singapore), so your data may be processed outside Indonesia. We ensure these vendors sign data-protection agreements before we share any information.
We share aggregated, anonymized data with our compliance team and external auditors to verify that rimba meets operational standards. These reports never contain your personal information—only statistical summaries like "X% of withdrawals process within Y hours" or "Z accounts were verified this month."
We share data with law enforcement, tax authorities, and financial regulators only when required by legal process (subpoena, court order, or regulatory demand). We have received such requests from authorities in Jakarta, Surabaya, Bandung, Medan, and Semarang, and we comply with valid requests. We notify you of such disclosure unless legal process prohibits notification.
How rimba Protects Your Data
We encrypt all data in transit using TLS 1.2 or higher, so your password, payment details, and betting history are protected while traveling between your device and rimba servers. We hash your password using industry-standard algorithms (bcrypt or similar), so we do not store your actual password—even rimba staff cannot read it.
We store identity verification documents (government ID photos, proof-of-residence scans) in encrypted cloud storage with restricted access. Only our compliance team can view these documents, and only for the purpose of verifying your account or responding to regulatory requests. We delete documents after their legal retention period expires.
We maintain server redundancy and automated backups so your account data persists even if hardware fails. Our data centres are physically secured with badge access, surveillance, and climate control. We conduct annual security audits and penetration testing to identify vulnerabilities.
We limit employee access to your data on a "need-to-know" basis. Support staff can see your email, account status, and transaction history to resolve your issues, but they cannot view your password or payment details. Our developers and database administrators have technical access to encrypted data for maintenance purposes only.
Your Rights Regarding rimba Data
You have the right to access your personal information on rimba. You can download your account statement, gaming history, and transaction log directly from your account settings. If you need data in a different format or want documentation of all data rimba holds about you, contact our support team.
You have the right to correct inaccurate data. If your registered name or address is wrong, you can update it in your rimba account. If you cannot correct it yourself, contact support and we will make the change.
You have the right to request deletion of your data. We will delete your account and associated information, except where legal obligations require retention (for example, financial records must be kept for seven years for tax purposes). We will notify you of any data we must retain and why.
You have the right to object to certain uses of your data. If you do not want marketing emails, you can disable them in your notification settings. If you do not want your data shared with anti-fraud vendors, you can close your rimba account; we will honor your preference but cannot guarantee full account functionality.
How Long rimba Keeps Your Data
We keep your account information (email, name, address, identity verification documents) for as long as your rimba account is active. If you close your account, we retain core identity information for five years to comply with anti-money-laundering regulations. After five years, we delete or anonymize personal identifiers so the data cannot be traced back to you.
We keep financial records (deposits, withdrawals, transaction logs) for seven years as required by Indonesian tax law and international financial regulations. Even if you close your rimba account, we cannot delete these records sooner.
We keep gaming logs (bets, outcomes, payouts) for at least one year, sometimes longer if a dispute is under investigation. Once a year has passed and no disputes are pending, we may delete or anonymize gaming logs. We retain video recordings of live-dealer sessions for at least ninety days so players can request clips for dispute resolution.
We keep technical logs (IP addresses, session timestamps, login records) for thirty days. After thirty days, we delete them unless they are needed for an active investigation into fraud or unauthorized account access.
International Data Transfer and rimba Operations
rimba operates primarily in Indonesia, and we store the majority of player data in Indonesian data centres. However, some data may be processed or stored temporarily outside Indonesia—for example, our anti-fraud vendor's servers sit in Singapore, and our cloud backup provider may sit in the United States.
When we transfer data outside Indonesia, we ensure the destination country has adequate data-protection standards, or we sign data-protection agreements with the vendor guaranteeing equivalent security. You understand and consent to this limited international data transfer when you use rimba.
Contact rimba About Privacy
If you have questions about our privacy practices, want to request access to your data, or wish to lodge a complaint, contact our support team via the channels listed on rimba. We respond to privacy inquiries within five business days. If you are not satisfied with our response, you may lodge a complaint with your local data-protection authority.
rimba takes your privacy seriously and commits to transparent, lawful data handling. This policy may be updated from time to time as regulations change or as we improve our practices. We will notify you of material changes via email. Your continued use of rimba after such notification constitutes acceptance of the updated policy.