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DANA deposit and withdrawal

DANA is one of the fastest payment rails on rimba. To deposit, open your account, navigate to "Deposit," select DANA, and enter your amount. You are redirected to the DANA app or web login where you confirm the transaction. Funds arrive in rimba within subject to verification. Minimum deposit is our welcome offer; maximum per transaction is typically our welcome offer, though this varies by your account tier and DANA daily limits. To withdraw via DANA, visit "Withdraw," choose DANA, enter your amount, and confirm with your DANA PIN. Withdrawals process after KYC approval and settle within subject to verification. DANA charges no fee on rimba's end; your bank or DANA may deduct a small transfer fee depending on your account status. If a deposit hangs beyond subject to verification, check your DANA transaction history to see if the payment went through. If both your DANA and rimba show a pending status, wait another subject to verification; bank processing can be slow during peak hours. Contact support with your transaction reference if it fails to settle.

OVO and GoPay usage

OVO and GoPay are e-wallet platforms used similarly on rimba. For both, open your account, select "Deposit," choose your preferred wallet, and enter the amount. You are taken to OVO or GoPay to authorise the payment. Funds land in your rimba account within subject to verification. Minimum deposit is our welcome offer; most wallets cap single transactions at our welcome offer to our welcome offer. For withdrawals, go to "Withdraw," pick OVO or GoPay, and confirm with your wallet PIN. Settlement takes subject to verification after KYC is complete. Both wallets require you to have a verified account — linking your national ID (KTP) or passport — before large transactions. If you have never withdrawn to a wallet before, rimba may ask for an additional verification step (upload a photo of your ID). This is standard anti-fraud practice. Keep your wallet updated with a current phone number; if the number changes, update it on the wallet's app and inform rimba support so future withdrawals land correctly. OVO and GoPay do not charge transaction fees on rimba's platform; the wallet operator or your bank may apply a small fee.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are unique account numbers generated for you on rimba. When you select "Deposit via BCA/Mandiri/BRI" (or BNI), rimba generates a temporary VA number. You transfer funds to that VA from your personal bank account using your mobile banking app or ATM. The transfer confirms within subject to verification depending on the bank and time of day. BCA and Mandiri typically confirm fastest (subject to verification during business hours). Once confirmed, funds appear in rimba immediately. Minimum deposit is our welcome offer; maximum is determined by your personal bank's daily transfer limit, often our welcome offer or higher. For withdrawals, rimba returns funds to the same bank account you transferred from. Withdrawal requests are processed within subject to verification during business hours; requests made after 21:00 UTC+8 may process the next morning. Bank fees apply — most domestic transfers are free or cost our welcome offer–6,500 depending on your bank. Keep your bank account number and routing code (if needed) accurate in rimba's withdrawal settings; a wrong account number will cause a failed transfer and a refund delay of 1–3 business days.

Fees, limits and verification

rimba does not charge deposit or withdrawal fees; all fees come from payment operators or your bank. DANA and GoPay typically deduct our welcome offer–2,000 per transfer; OVO deducts our welcome offer–5,000 depending on transaction size. Bank transfers vary: BCA charges our welcome offer–6,500, Mandiri our welcome offer–8,000, BRI our welcome offer–6,500. Deposit minimums are our welcome offer across all methods. Maximums range from our welcome offer (wallets) to our welcome offer+ (bank transfers). account preferences reset daily at midnight UTC+8. Withdrawal limits depend on your account age and verification status. New accounts can withdraw up to our welcome offer per day until you reach account day 30; verified accounts have higher daily limits (our welcome offer+). All withdrawals require KYC verification — you must upload an ID photo (KTP, Passport, or Driving License) and a selfie. The verification process takes subject to verification. If your ID photo is blurry or your face is obscured, we ask for resubmission. Once verified, you can deposit and withdraw freely within your daily limits. Verification is a one-time process per account.

Resolving a stalled transaction

A stalled deposit occurs when rimba receives your request but the payment gateway does not confirm receipt from your bank or wallet within the expected window. You see a "Pending" status in your account. First, check your bank or wallet app to see if you were debited. If yes and rimba still shows pending, wait subject to verification; slow confirmations happen during peak hours or bank maintenance windows. If funds do not appear after 1 hour and your bank confirms a debit, contact rimba support immediately with your transaction reference number (found in your bank statement) and a screenshot of the debit. We check the payment gateway logs and either credit your account manually or provide a reference code to your bank for investigation. Do not attempt the deposit again; a duplicate request can cause a double-charge. For stalled withdrawals, check your account status: if it shows "Processing," wait subject to verification to 2 hours. If status is "Completed" but funds have not arrived at your bank, wait 1–3 business days (bank processing delays are common). If withdrawal status is "Failed" or "Rejected," read the email notification for the reason — common issues are an incorrect account number, incomplete KYC, or a daily limit exceeded. Correct the issue in your account settings and resubmit. For urgent withdrawal matters (funds needed same day), contact support via live chat during business hours; we can escalate to our payment team.